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What You Agree To When You Use filibet

These Terms and Conditions set out the rules that apply when you open an account on filibet and use any part of the platform — including deposits via GCash, Maya, or InstaPay, placing wagers, and withdrawing winnings.

Applies to all account holdersCovers GCash, Maya, InstaPay transactionsGoverns deposits, wagers, and withdrawalsSubject to local law and eligibilityRead in full before opening an account
filibet What You Agree To When You Use filibet
ACCOUNT INTEGRITY

How We Handle Your Account Under These Terms

Our obligations to you are built into these terms, not added as optional goodwill. Here is how we apply four key areas that affect your account day-to-day.

Account Verification

We verify identity before processing any withdrawal request. You will be asked to confirm your registered mobile number via OTP and, where required, submit a valid government-issued ID through the account settings page.

Transaction Records

Every GCash, Maya, and InstaPay transaction is logged in your account statement. You can access your full deposit and withdrawal history at any time from the account wallet section — no need to contact support for a basic history.

Account Security

Your account is protected by password and OTP authentication. Under these terms, you are responsible for keeping your login credentials private. Report any unauthorised access to us immediately via live chat so we can freeze the account.

Requesting Changes or Closure

To update registered details or close your account, submit a written request through live chat or email. We will confirm the action within the timeline stated in the Help Centre, and your request creates a dated record both sides can…

TERMS QUERIES

Reach Us About These Terms

If you have questions about any clause in these Terms and Conditions — including how a particular rule applies to your account, a GCash or Maya deposit dispute, or how to close your account — our support team can clarify. Contact us before you take action your account may not be able to reverse.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for questions about specific clauses, transaction disputes, or account suspension queries.
Email Support Send a detailed message to our support address for written records of any Terms and Conditions query. We will reply with a reference number so you can track the response.
Account Help Centre The Help Centre inside your account covers the most common Terms and Conditions questions — including withdrawal eligibility, identity verification steps, and account closure procedures.

Common Questions About These Terms

These are the questions we hear most often about how filibet's Terms and Conditions work in practice — covering eligibility, payments, and account rights.

They apply to every person who opens an account on filibet and uses any service on the platform, where access is permitted by local law and the person meets the eligibility requirements stated at registration.

We can update the terms at any time, but we will always post the new version on this page with the effective date. Continued account use after that date constitutes acceptance of the updated version.

Yes. Any funding or cash-out action using GCash, Maya, or InstaPay is conducted under these terms. The individual payment providers also apply their own terms, which are separate from ours.

We may suspend or permanently close your account depending on the severity of the breach. Any pending transactions at the time of suspension are handled in line with the clause on account termination in the full terms document.

Start a live chat session or send an email with your transaction reference number. We will investigate and respond in writing so you have a record. For GCash or Maya disputes, contact those providers directly for their side of the transaction trail.

Submit a written closure request via live chat or email from your registered account. We will confirm the closure and settle any outstanding balance to your verified GCash, Maya, or InstaPay account as applicable.
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Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.