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How filibet Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, fund it via GCash, Maya, or InstaPay, and use our lobby — and how we keep that data secure.

Account data handled securelyGCash, Maya, InstaPay payment data protectedYour right to access or delete dataDirect contact path for privacy requestsNo data sold to third parties

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DATA HANDLING PRACTICE

How We Protect and Manage Your Information

We apply SSL encryption across all account pages and payment screens, so data moving between your device and our servers — including GCash deposit confirmations and Maya withdrawal requests — stays encrypted in transit. Internally, access to your personal records is limited to staff who need it to process your account or resolve a support case. We retain your data only as long as your account is active or as local regulatory requirements direct. Once a retention period ends, records are deleted or anonymised.

SSL Encryption

Every account page and payment screen — including GCash and Maya deposit flows — runs over SSL so your data is encrypted end to end.

Cookie Controls

We use session and analytics cookies to keep your login active and understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Data Retention

Your account records are kept while your account is open and for the period required by applicable local rules. After that window closes, data is deleted or anonymised.

Access Controls

Only authorised staff with a direct role in your account or a payment query can view your personal records. Access is logged and reviewed internally.

What Data We Collect and Why We Use It

filibet Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you create an account, we collect the details you provide: name, email address, mobile number, and the account wallet information needed to process deposits and withdrawals. Payment data connected to GCash, Maya, and InstaPay transactions is recorded to verify transfers, match incoming funds to your

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account, and process cash-out requests accurately. We also collect device and session data — browser type, IP address, and page interaction logs — to detect unusual access patterns and keep your account safe from unauthorised use. We do not store your full GCash or Maya PIN;
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those credentials stay inside your own e-wallet app. Data we collect is used strictly for account management, payment processing, fraud prevention, and regulatory compliance where local law requires it. We do not sell, rent, or trade your personal information to marketing brokers or unrelated third parties.
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Availability of our services depends on local law and is open to eligible players where permitted.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email at our published support address, or through the in-app help widget on mobile. We aim to acknowledge privacy requests promptly and resolve them within the timeframe required by applicable rules.

Live Chat Open the chat widget from your account dashboard. A support agent can log your privacy request and confirm receipt while you wait.

Email Support Send your data access or deletion request to our support email. Include your registered mobile number so we can match your account quickly.

In-App Help Tap the help icon inside the mobile lobby to submit a privacy query. Requests submitted this way are routed directly to our data handling team.

Common Questions About Your Data and This Policy

These are the questions we get most often about how your personal information is handled, what rights you have, and how to act on them. If something here does not cover your situation, contact us directly through live chat or email.

We collect your name, email, mobile number, and the wallet details needed to process GCash, Maya, or InstaPay transactions. Device and session data is also logged for security purposes.

No. Your GCash or Maya PIN is entered inside your own e-wallet app and never passed to us. We only receive a transaction reference confirming the transfer was completed.

Yes. Submit a data access request through live chat or email support, including your registered mobile number. We will identify your account and provide the relevant records.

Contact us via live chat or email with a deletion request. We will process it subject to any retention obligations under local law and confirm once the records have been removed or anonymised.

We do not sell or rent your data. We share it only with payment processors handling your GCash, Maya, or InstaPay transactions, and with compliance partners where local law requires it.

We retain records for the period required by applicable local regulations after account closure. Once that period ends, your data is deleted or anonymised from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How filibet Handles Your Personal Information

How We Protect and Manage Your Information

SSL Encryption

Cookie Controls

Data Retention

Access Controls

Reach Us About Your Privacy Rights

Common Questions About Your Data and This Policy

01 What personal data does filibet collect when I open an account?

02 Does filibet store my GCash or Maya PIN?

03 Can I request a copy of the data filibet holds about me?

04 How do I ask filibet to delete my personal information?

05 Does filibet share my data with third parties?

06 How long does filibet keep my account data after I close my account?

Privacy Policy

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