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Know Where You Stand with filibet

These legal terms govern how your account works, how your information is handled, and what rights you hold when you use filibet. Access to this platform depends on local law and is available only where eligible under Philippine regulations.

Account eligibility rulesData handling and privacyGCash, Maya, InstaPay payment conditionsDispute and contact processJurisdiction-dependent access
filibet Know Where You Stand with filibet
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data is held securely and used only for the purposes outlined in our privacy policy — account operation, payment processing, and fraud prevention. We do not sell personal data to third parties. You can request a copy of the data we hold on you, or ask us to correct inaccurate details, at any time through the support channels above.

Data Retention

We keep account records for as long as your account is active and for a defined period after closure, as required by applicable rules. You may request details on retention periods via email.

Cookie Policy

Cookies help us keep your session active and your payment preferences saved. You can manage cookie settings in your browser, though some features may not function correctly without session cookies enabled.

Account Security

Your account is protected by a verified mobile number and password. We send an OTP to your registered number for sensitive actions like password changes and first-time withdrawals to a new wallet.

Data Correction Requests

If your registered name, contact number, or linked e-wallet details need updating, submit a correction request through live chat or email. Changes to payment-linked details require identity confirmation first.

CONTACT AND ESCALATION

Reach Us on Legal or Account Matters

If you have a question about how our terms apply to your account — a payment dispute, a data request, or an eligibility concern — the channels below connect you directly to the right team. We handle policy queries separately from general account support so your concern gets to the right person faster.

Live Chat Available through your account dashboard for immediate questions about terms, payment verification steps, or account status. Connect directly from your logged-in session.
Email Support For formal legal queries, data access requests, or written dispute records, email us at the address shown in your account settings under Contact and Support.
Account Help Centre The Help Centre inside your account covers common policy questions — including GCash and Maya withdrawal conditions, identity verification steps, and account closure requests.

Common Legal and Policy Questions

These are the questions we hear most often about account rules, your rights, and how our terms work in practice. If yours is not covered here, contact us through live chat or email.

Account access is available to eligible individuals where permitted under local Philippine law. You confirm eligibility when you register, and we may request verification documents to confirm your identity.

We retain records for a period after closure as required by applicable rules. You can request details on what we hold and how long we keep it by contacting our support team via email.

Yes. Send a written data access request to our support email from the address registered to your account. We will confirm receipt and respond within a reasonable timeframe as set by applicable rules.

Name matching on your e-wallet is a standard fraud prevention check. It confirms that withdrawals go to you directly. Mismatches are flagged for manual review before funds are released.

Start with live chat for immediate account queries. For formal disputes or written records, use our support email. Include your account reference, the transaction date, and the amount for faster handling.

We send a notification to your registered email when material updates are made to our terms or privacy policy. Continued use of your account after that notice means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.